Lenders Privacy Policy

At Monthly Advance Loans Limited, we’re committed to protecting and respecting your privacy. We know that you care about how your information is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our privacy policy and forms part of our website terms and conditions (“Website Terms”).

By accepting our Website Terms or by visiting the Website you are accepting and consenting to the practices described in this Privacy Policy.

Monthly Advance Loans Limited

We collect Personal Data from you:
a) When you apply for a loan or other product from us.
b) When you contact us, or if you have replied to a
communication from us.
c) Via the electoral register.
d) When a third party passes your data to us so that we can provide a service to you.
e) When a third party sells your data to us.


This includes:
a) contact details
b) date of birth
c) payment details
d) bank details
e) credit commitments
f) day to day expenses, transactions and payments
from your bank account
g) email details
h) IP addresses

You must make sure that any of the products, services or information advertised meet your individual needs. Also, using the internet is not always safe, so you have to be responsible for any damage or loss to your computer, equipment, programmes or data due to any viruses etc that harm your computer, from using our website or downloading anything or any websites linked to ours.

In order for us to process your data we have to have a lawful basis to do so. We are relying on the following bases to do so:

(a) Consent: you have given clear consent for us to process your personal data for a specific purpose.

(b) Contract: the processing is necessary for us to perform our obligations under a contract (loan agreement) you have, or to monitor your performance of your obligations under such a contract or because you have asked us to take specific steps before entering into a contract (loan agreement).

(c) Legitimate interests: the processing is necessary for our legitimate interests or the legitimate interests of a third party unless there is a good reason to protect your personal data which overrides those legitimate interests.

We have identified these lawful bases to assess whether we can provide you with a loan, continue to market to you or manage your account.

It helps us in the following ways:
a) We can identify you when you contact us.
b) We can identify accounts, services and products you may have from us.
c) We can offer you other products.
d) We can prevent and detect fraud or loss.
e) We can check your information with fraud prevention agencies. If you give us false or inaccurate information and we suspect that there may be fraud we will record this.
f) We can assess whether you can afford your obligations under a loan agreement. This includes outsourcing such checks to a third party company to conduct such checks or to source such checks from a credit reference agency.
g) We can improve your account administration.
h) We undertake marketing analysis and customer profiling.
i) We can continue to market to you with relevant offers.

Yes for training and security purposes

a) all our staff;
b) third parties including police or government agencies should they request it;
c) if any officials request it for legal proceedings;
d) debt purchasers – if we sell your debt;
e) credit brokers or affiliates – if we sell your data;
f) debt collectors if our loan remains unpaid;
g) legal representatives if our loan remains unpaid and we pursue you in court;
h) if our company and all of its assets are bought by a third party your personal data will also be transferred to this third party;
i) others to whom we may need to pass on personal data so that we can collect debts that are owed, marketing information and customer services.
j) others to whom we may refer you to in order for them to offer you additional financial services.
k) credit reference agencies.
l) Third parties who provided us with any outsourcing admin services or links to a credit reference agency

These companies process your data:
2. TransUnion
3. Credit Resource Solutions Limited
4. Acquired Limited
5. Anchor Computer Systems Limited
6. Trustpilot

Loans by mal may contact you via email to invite you to review any services and/or products you received from us [in order to collect your feedback and improve our services [and products]] (the “Purpose”). We use an external company, Trustpilot A/S (“Trustpilot”), to collect your feedback which means that we will share your name, email address and reference number with Trustpilot for the Purpose. If you want to read more about how Trustpilot process your data, you can find their Privacy Policy here – https://uk.legal.trustpilot.com/for-reviewers/end-user-privacy-terms

In order to process your application, we will perform credit and identity checks on you with one or more credit reference agencies (“CRAs”). Where you take services from us we may also make periodic searches at CRAs to manage your account with us.

To do this, we will supply your personal information to CRAs and they will give us information about you. This will include information from your credit application and about your financial situation and financial history. CRAs will supply to us both public (including the electoral register) and shared credit, financial situation and financial history information and fraud prevention information.

We will use this information to:
• Assess your creditworthiness and whether you can afford to take the product;
• Verify the accuracy of the data you have provided to us;
• Prevent criminal activity, fraud and money laundering;
• Manage your account(s);
• Trace and recover debts; and
• Ensure any offers provided to you are appropriate to your circumstances.

We will continue to exchange information about you with CRAs while you have a relationship with us. We will also inform the CRAs about your settled accounts. If you borrow and do not repay in full and on time, CRAs will record the outstanding debt. This information may be supplied to other organisations by CRAs.

When CRAs receive a search from us they will place a search footprint on your credit file that may be seen by other lenders.

If you are making a joint application, or tell us that you have a spouse or financial associate, we will link your records together, so you should make sure you discuss this with them, and share with them this information, before lodging the application. CRAs will also link your records together and these links will remain on your and their files until such time as you or your partner successfully files for a disassociation with the CRAs to break that link.

The identities of the CRAs, their role also as fraud prevention agencies, the data they hold, the ways in which they use and share personal information, data retention periods and your data protection rights with the CRAs are explained in more detail at https://www.transunion.co.uk/crain. CRAIN is also accessible from each of the three CRAs – clicking on any of these three links will also take you to the same CRAIN document:

TransUnion – https://www.transunion.co.uk/crain
Equifax –  https://www.equifax.co.uk/crain
Experian – https://www.experian.co.uk/crain

You can change your mind at any time by emailing us
[email protected]

We have a very strict policy on protecting your Personal
a) We make sure we do thorough checks on everyone we work with.
b) We also ensure that you use a secure password to access your account and encourage you to sign off properly when using a shared computer.
c) We use encrypted software.
d) We continually test our systems to see whether it can be penetrated by malicious software and outside third parties looking to steal data. Our regulators expect us to do this to ensure our systems are secure.

Cookies cannot be used to identify you personally and are used to improve services for you, for example through:
a) letting you navigate between pages efficiently
b) enabling a service to recognise your computer so you don’t have to give the same information during one task
c) recognising that you have already given a username and password so you don’t need to enter it for every web page requested;
d) measuring how many people are using services, so they can be made easier to use and that there is enough capacity to ensure that they are fast.

See allaboutcookies.org or www.youronlinechoices.eu to learn more about cookies.

What is a cookie?

A cookie is a small file stored on your computer that is used to store information about your use of a website and preferences. As an example, when you set your cookie preferences for loans by mal, they are stored in a consent cookie so that when you return you are not asked again. 

Each cookie can be stored on your browser for a different length of time, ranging from just a session to several years.

Your cookie settings

Essential cookies (required)

Essential cookies are used so that loans by mal’s website functions properly for you.


These cookies are used to remember your individual site settings, help with security, and analyse data about web traffic.

Every time you visit our site we log your IP (Internet Protocol) address. This is used to help loans by mal monitor site usage and, in the case of possible criminal activity or misuse of our information, to cooperate with law enforcement agencies.

Analytics cookies

loans by mal use analytics cookies to collect site usage data. This helps to show us where our site causes users problems. We use this data to make improvements to our site and check that the problems have been solved.

The two analytics services loans by mal use are Google Analytics and Crazy Egg. Both of these services are set up so that none of your personally identifiable data is collected.


Analytics cookies collect anonymous information about our website usage. This information is used to help us improve the website for our users. These cookies are all configured so that no personal information is captured.

The analytics packages that loans by mal uses are Google Analytics and Crazy Egg.

Marketing cookies

loans by mal use marketing cookies to help target online adverts and understand where users have seen our adverts on other sites.

An example of how we use marketing cookies is if you have just taken a loan out with us we will then use targeting in our marketing platforms so that you stop seeing our adverts.


Used by marketing platforms to store information about which adverts users see before arriving at loans by mal and what they then do on our site. This is used to target, track, present and improve ads that our users see.

How can I change my browser’s cookie settings?

All the main browsers allow you some control of cookies through their settings. To find out more about these settings for your specific browser, search for “(your browser) cookie settings”. 

To opt out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout .


Yes – We have a network of affiliates who we purchase data from. If you have been offered a loan or another service from us and this has come by way of purchasing these details we may have profiled or made an automatic decision on you to make those decisions. We will have sent you a direct link to this privacy policy explaining what we do.

We profile your information so we can market products to you that match your interests

Yes – You can write to us at [email protected] and we will provide you with a copy. You can ask us to amend or erase any of this data.

Applicants must be over 21 and under 75 years of age.

Yes, we can update our privacy policy without letting you

Data Protection Officer
Monthly Advance Loans Limited,
Bourne House,
23 Hinton Road,
Bournemouth, BH1 2EF.

Email: [email protected]
ICO number: ZA553679