Extra Support

We will always try to support you. However, we understand that there may be circumstances where independent advice might be what you need. We’ve outlined some organisations below that can help you with a range of situations including financial and wellbeing support.

Debt Advice

If you’re looking for help managing your debts you can speak to us or reach out to debt advice charities. They have online advice and services to support you. These debt advice charities include:

• StepChange Debt Charity – www.stepchange.org or phone 0800 138 111
• The National Debtline – www.nationaldebtline.org or phone 0808 808 4000

Mental Health Support

If you’re struggling with your mental health, you have been impacted by a mental health condition, or just need someone to talk to, help is available. You can contact us to let us know if you’re struggling to make payments towards your loan due to your mental health or you can authorise someone to speak on your behalf. Independent and specialised help is available at:

• Mind – www.mind.org.uk
• Samaritans – www.samaritans.org

Help With Gambling

If you’re impacted by gambling, you can get confidential information, advice and support from GamCare. You can also stop yourself from using gambling websites for a period of time through a service offered by GamStop.

Other Support Services

If you need support through difficult times, there is a wide range of specialist organisations available. We’ve put together a list of useful resources below that can provide specific support for your circumstances.

Alcohol and drug support

Talk to Frank and Alcohol Change UK

Support with Fraud and Scams

Action Fraud

If you’re worried about maintaining your loan repayments, please get in touch with us to let us know your situation. Our team is here to help and can provide you with a range of solutions depending on your circumstances. Here’s how to get in touch:

You can get in touch with us by

Calling us on 01202 138850 anytime from 9:00am to 6:00pm on Monday to Thursday, and 8:30am to 5:30pm on Friday

Emailing us at [email protected]

Other Support Services

Inbest is a free-to-use tool that anyone living in the UK can use to find out what government-provided benefits they may be entitled to. Please click on the following link to see what you may be entitled to: https://benefits.inbest.ai/loansbymal.

Please note: Loans by MAL will not be processing the data, nor will we be able to access any information you provide. The data you provide is completely confidential and will be used by Inbest solely to calculate your benefits entitlement. Inbest is an external third party – you can find their privacy policy here: https://inbest.ai/privacy-policy/