What’s Happening With My Application?

If you’re applying for a new loan and have completed your application, our underwriters will process it within 24 hours on weekdays. As soon as your loan has been approved, we’ll confirm by text and email. If there are any problems or we need additional information, we’ll be in touch by text and email, so check them regularly.

Why Do I Need to Do Open Banking?

Loans by MAL is an Open Banking lender, and we use it to confirm the loan is affordable for you. You can read more about Open Banking and how we use it here.

I’m Having a Technical Problem

If you’re having a technical problem making an application, get in touch with our applications team on:

• Text/SMS – 07984 393896
• Email – [email protected] (include your full name)

You can also contact our application team if your application is taking longer than expected.